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Shipping & Handling


  • Shipping Time: Orders are usually processed and shipped within 48 hours. 
  • Shipping Charges: We offer free shipping on all orders above Rs.2499/-. Please note that we do not offer free shipping on international orders and returns.
  • Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.
  • Return Policy: We offer a 7-day return policy for all unused and unworn items, no questions asked. However, De Silva reserves the right to process refunds after checking the returned items. Any shipping charges (if paid) at the time of placing the order are non refundable in case of returns
  • Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
  • In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
  • In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
  • For more detailed TnCs, please refer to our Terms of Service page:https://desilva.in/

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